PERKS FAQs
- Why should I use the card?/What is this?
- The Perks program is free to use
- Earn Perks on most products
- Spend Perks on most products
- Buy 5 Get 1 Free Pizza Slice, Sub and Coffee cards that are “automatic”.
- How do I use the Perks card?
- Swipe or enter phone number on the pinpad and at the pumps for every purchase
- I’ve been swiping my card but am not receiving any discounts.
- Cards must be registered on the pumpnpantry/rewards website.
- I don’t want to carry another card.
- You actually don’t need a physical card to get the Perks benefits, you can sign up on our website using our phone number or text Perks to 73757
- Can I use my Perks card for beer, wine, tobacco, lottery, gift cards, phone cards, money orders, gas?
- You will earn Perks for every gallon of fuel you purchased but Perks may only be redeemed on merchandise at this time.
- Unfortunately, due to state regulations, Perks cannot be earned or redeemed for beer, wine tobacco, lottery, gift cards, phone cards, money orders.
- Can I redeem my Perks for cash?
- No, Perks may only be redeemed for merchandise and may not be converted to cash.
- Can I use Perks online?
- Yes! Use the Apply Eligible Rewards to My Order feature when checking out online.
- Where do I see how many Perks I have?
- Ask a Sales Associate to check your balance or
- Go to pumpnpantry.com/rewards and login to your account
- Do my Perks expire?
- Perks will expire if there is 1 year of inactivity on an account
- Reward expirations vary, please check your account for details
- Can I add another card to my account?
- Yes, you may add cards to your account by logging into your account.
- How do I update my account information?
- You may change account information by logging into your account.
- Who do I contact if I lose my card?
- Please contact contact_us@pumpnpantry.com or call 570-278-1129 and leave your name and phone number.
- Does Pump N Pantry use my personal information attached to my account?
- Pump N Pantry may send text and emails from time to time if you allowed that feature during account setup.
- Pump N Pantry will not share private information with any third-parties
- Perks Birthday Reward
- A registered Perks card member will receive a Birthday Reward on the 1st of the Month of their birthday
- The customer has 30 days to use their Birthday Reward
- When a customer chooses an item that is on the Birthday Reward list and it is rung into the register, they will be prompted to select “Birthday Reward” on the pin pad.
- A registered account will only receive 1 Birthday Reward per year
- In the case where multiple cards are on the same account, the Birthday Reward is sent to the birthday associated with the account
- Birthday Rewards is a CHOICE of 1 of these items:
- Any size Coffee
- Any Slice of Pizza (not valid in Lenox or Troy)
- Any 6” Sub (not valid in Troy or Dushore)
- Other questions/problems with the Perks card should be directed to:
- Contact_us@pumpnpantry.com (address is on the back of the card)
PERKS POLICY
CORE PROGRAM DETAILS
- Point Accrual
- Customers will accrue 2 Perks per dollar spent
- Perks accrue based off the pre-tax check subtotal
- Perks accrual exclusion categories: beer, wine, cigarettes, tobacco, lottery, money orders, gift cards, phone cards, prepaid cards
- Customers will earn 1 Perk for every gallon of fuel purchased
- Perks will expire after 1 year of inactivity. Inactivity defined as 1 year without a visit.
- Customers must associate their loyalty account at the time of purchase to earn Perks.
- Point Redemption
- Registered customers will be able to redeem 1 Perk for $.01
- Registered customers will be prompted at checkout at the POS and Online Order to use their available points balance.
- Perk redemption exclusion items: fuel, beer, wine, cigarettes, tobacco, lottery, money orders, gift cards, phone cards, prepaid cards
- Club Programs
- Clubs include but not limited to: Sub, Pizza (slices only) and Coffee
- Customers will purchase eligible items that will track into a tracking wallet Club Name (of 5), when the customer reaches a balance of 5, the points will convert to a reward in the wallet Club Program Reward.
- Customers can earn progress in a club program while being unregistered; however, points will only be converted to a reward for registered customers.
- Club program rewards will expire 180 days from date of issue.
- Reward Wallet Expirations
- Sub, Pizza (slices) and Coffee Club 180 days
- Registration Reward 180 days
- Birthday Reward 30 days
- Refer-A-Friend Reward 30 days
Pump N Pantry Convenience Stores reserves the right to terminate a customers loyalty membership at any time.
Pump N Pantry Convenience Stores reserves the right to terminate the Perks program at any time.
Perks and Rewards have no cash value and may not be redeemed for cash.