PERKS FAQs

  • Why should I use the card?/What is this?
    • The Perks program is free to use
    • Earn Perks on most products
    • Spend Perks on most products
    • Buy 5 Get 1 Free Pizza Slice, Sub and Coffee cards that are “automatic”.
  • How do I use the Perks card?
    • Swipe or enter phone number on the pinpad and at the pumps for every purchase
  • I’ve been swiping my card but am not receiving any discounts.
    • Cards must be registered on the pumpnpantry/rewards website.
  • I don’t want to carry another card.
    • You actually don’t need a physical card to get the Perks benefits, you can sign up on our website using our phone number or text Perks to 73757
  • Can I use my Perks card for beer, wine, tobacco, lottery, gift cards, phone cards, money orders, gas?
    • You will earn Perks for every gallon of fuel you purchased but Perks may only be redeemed on merchandise at this time.
    • Unfortunately, due to state regulations, Perks cannot be earned or redeemed for beer, wine tobacco, lottery, gift cards, phone cards, money orders.
  • Can I redeem my Perks for cash?
    • No, Perks may only be redeemed for merchandise and may not be converted to cash.
  • Can I use Perks online?
    • Yes! Use the Apply Eligible Rewards to My Order feature when checking out online.
  • Where do I see how many Perks I have?
  • Do my Perks expire?
    • Perks will expire if there is 1 year of inactivity on an account
    • Reward expirations vary, please check your account for details
  • Can I add another card to my account?
    • Yes, you may add cards to your account by logging into your account.
  • How do I update my account information?
    • You may change account information by logging into your account.
  • Who do I contact if I lose my card?
  • Does Pump N Pantry use my personal information attached to my account?
    • Pump N Pantry may send text and emails from time to time if you allowed that feature during account setup.
    • Pump N Pantry will not share private information with any third-parties
  • Perks Birthday Reward
    • A registered Perks card member will receive a Birthday Reward on the 1st of the Month of their birthday
    • The customer has 30 days to use their Birthday Reward
    • When a customer chooses an item that is on the Birthday Reward list and it is rung into the register, they will be prompted to select “Birthday Reward” on the pin pad.
    • A registered account will only receive 1 Birthday Reward per year
      • In the case where multiple cards are on the same account, the Birthday Reward is sent to the birthday associated with the account
    • Birthday Rewards is a CHOICE of 1 of these items:
      • Any size Coffee
      • Any Slice of Pizza (not valid in Lenox or Troy)
      • Any 6” Sub (not valid in Troy or Dushore)
  • Other questions/problems with the Perks card should be directed to:

PERKS POLICY

CORE PROGRAM DETAILS

  • Point Accrual
    • Customers will accrue 2 Perks per dollar spent
    • Perks accrue based off the pre-tax check subtotal
    • Perks accrual exclusion categories: beer, wine, cigarettes, tobacco, lottery, money orders, gift cards, phone cards, prepaid cards
    • Customers will earn 1 Perk for every gallon of fuel purchased
    • Perks will expire after 1 year of inactivity. Inactivity defined as 1 year without a visit.
    • Customers must associate their loyalty account at the time of purchase to earn Perks.
  • Point Redemption
    • Registered customers will be able to redeem 1 Perk for $.01
    • Registered customers will be prompted at checkout at the POS and Online Order to use their available points balance.
    • Perk redemption exclusion items: fuel, beer, wine, cigarettes, tobacco, lottery, money orders, gift cards, phone cards, prepaid cards
  • Club Programs
    • Clubs include but not limited to: Sub, Pizza (slices only) and Coffee
    • Customers will purchase eligible items that will track into a tracking wallet Club Name (of 5), when the customer reaches a balance of 5,  the points will convert to a reward in the wallet Club Program Reward.
    • Customers can earn progress in a club program while being unregistered; however, points will only be converted to a reward for registered customers.
    • Club program rewards will expire 180 days from date of issue.
  • Reward Wallet Expirations
    • Sub, Pizza (slices) and Coffee Club 180 days
    • Registration Reward 180 days
    • Birthday Reward 30 days
    • Refer-A-Friend Reward 30 days

Pump N Pantry Convenience Stores reserves the right to terminate a customers loyalty membership at any time.

Pump N Pantry Convenience Stores reserves the right to terminate the Perks program at any time.

Perks and Rewards have no cash value and may not be redeemed for cash.